Refund policy

AT LUVVOID, EVERY PIECE IS MADE TO ORDER WITH CARE. BECAUSE OF THIS, ALL SALES ARE FINAL AND WE DO NOT ACCEPT CANCELLATIONS, RETURNS, OR EXCHANGES ONCE YOUR ORDER IS PLACED. HOWEVER, YOUR SATISFACTION MATTERS TO US. IF YOU RECEIVE THE WRONG ITEM OR SIZE DUE TO OUR ERROR, WE WILL FIX IT AT NO EXTRA COST. IF YOUR PRODUCT ARRIVES DAMAGED OR WITH A DEFECT IN THE DESIGN OR PRINT, PLEASE CONTACT US WITHIN SEVEN DAYS OF DELIVERY AND WE WILL MAKE IT RIGHT.

ONCE A PACKAGE IS SHIPPED, IT IS IN THE HANDS OF THE CARRIER. WE ARE NOT RESPONSIBLE FOR LOST OR UNCLAIMED PACKAGES, BUT WE WILL DO OUR BEST TO HELP YOU FILE A CLAIM OR TRACK IT DOWN. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY IMPORT OR CUSTOMS FEES. IF A PACKAGE IS RETURNED TO US BECAUSE OF AN INCORRECT ADDRESS OR REFUSAL TO PAY IMPORT FEES, THE CUSTOMER WILL BE RESPONSIBLE FOR RE-SHIPPING COSTS.

WE ARE A SMALL TEAM AND EACH PIECE MEANS A LOT TO US. IF SOMETHING ISN’T RIGHT WITH YOUR ORDER, EMAIL US AT luvvoid8@gmail.com AND WE WILL DO OUR BEST TO TAKE CARE OF YOU.